We want you to be completely satisfied with your purchase from Forever Blossom. If for any reason you are not fully content with your order, we gladly accept returns and exchanges under the following condition, except for custom orders:

1. Eligibility for Returns and Exchanges:

You may return or exchange unused and undamaged items within 24 days of receiving your order. To be eligible for a return or exchange, the item must be in its original packaging and in the same condition as when it was received.

2. Initiation of Return or Exchange:

To initiate a return or exchange, please contact our Customer Support at contact@foreverblossomsg.com within 7 days of receiving your order. Our team will guide you through the process and provide you with instructions for returning the item.

3. Return Shipping:

The cost of return shipping is the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged or defective product). We recommend using a trackable shipping service for your return to ensure its safe arrival.

4. Refunds:

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within [X] business days.

5. Exchanges:

If you wish to exchange an item for a different size, color, or style, please contact us to ensure the desired item is available. Once the returned item is received and inspected, we will ship the exchanged item to you. If there is a price difference between the items, we will adjust the amount accordingly. Kindly note that there will be additional shipping charges for the new product, and there will be no more exchanges.

6. Non-Refundable and Final Sale Items:

Please note that certain items, such as customized or personalized products, may be non-refundable or final sale. Any exceptions will be clearly stated at the time of purchase.

We take pride in the quality of our products and strive for your complete satisfaction. If you have any questions or concerns regarding our Returns Policy, please feel free to reach out to our Customer Support. Your feedback is invaluable to us as we continue to provide you with exceptional products and service.